Frequently Asked Questions (FAQs)

How do I change or update my account information?

To change your contact details, follow these steps: With an item in cart, click on “checkout” At the checkout page select sign in at the top right hand corner Enter your username and password to login Select “Edit” and edit the information you want to change Select “Save & Continue” once you have finished.

 

I've forgotten my password, what do I do?

Follow the instructions above to get to the login page Go to the login page and select “Forget Password”. Type in your email address. A link will be sent to your email address containing instructions to reset your password.

 

How do I make a purchase?

Shopping at DTAPdaily is easy: 1. Visit the product detail page for an item you wish to buy. 2. Click on "Add to Cart". 3. When you have finished adding items to your cart, click the "Checkout" button, leading you to the "View Cart" page. 4. On the "View Cart" page, you can make the necessary changes to your cart before checking out your items. 5. Click "Proceed to Checkout" and fill in your details completing your i. Delivery address ii. Delivery options iii. Payment methods accordingly. 6. Review your order information and click "Order Now" to complete your purchase. You'll see an order confirmation screen when your purchase has been completed, and an order confirmation email will be sent to your specified email address.

 

How long can I keep items in my cart?

Since we process your order(s) immediately after making payment and confirmation, we are unable to make any amendments or cancellations to your order(s).

 

Can I make changes to my order?

Since we process your order(s) immediately after making payment and confirmation, we are unable to make any amendments or cancellations to your order(s).

 

When will my order arrive?

Within 1-2 working days of receiving your order, our delivery team will contact you by phone to arrange your date and time of delivery. Please ensure you have given us the correct telephone number and address. Our delivery team will request the following information from you Confirmation of address for drop off Preferred delivery schedule (Slot A, Slot B or Slot C) Our delivery schedule are as follows • Slot A: 10am to 3pm (Mon - Fri) • Slot B: 3pm - 7pm (Mon - Fri) • Slot C: 10am - 2pm (Sat) There are no deliveries on Public Holidays.

 

Will an e-receipt be emailed to me after I made payment?

For physical products, you will receive an order confirmation email which includes an e-copy of the tax invoice once your order is confirmed. When your product is ready to be shipped or collected, you will receive a shipment confirmation email. A hardcopy tax invoice will also be included for both delivery and self-collection. For health services (Health screening packages) you will receive an email containing your order details and an e-copy of the tax invoice. Our care team will contact you regarding your appointment and next steps for setting up the appointment for health screening. For E-Gift cards, please note that these are not applicable for redemption of health screening vouchers. After your order is processed, a special one time use Discount code that reflects the value of the E voucher purchased will be emailed to you.

 

How long does delivery take and how much does it cost?

Delivery will be made within 4 (four) working days for all orders containing physical products. Please note that due to increase in demand during festive seasons, kindly expect a slight delay in delivery during these times. Currently, we are providing free shipping for orders that are above SGD120. This promotion is subject to changes, which will be reflected on our website. A flat shipping fee of SGD5 will be charged if your order does not meet a nett amount of SGD120, subject to further changes. For self-collection, please kindly wait for your shipment email before coming to collect your items at our store - DTAP Clinic, 15B Lorong Liput, Singapore 277730. The collection hours are from 830am - 730pm Mon-Fri and 930am - 130pm Sat-Sun If you are coming down for self-collection there will also be mandatory safe entry declaration and safe distancing measures.

 

What if I do not receive my items?

If your package has not arrived within 2 working days after receiving the shipment confirmation by whatsapp, please do the following: 1. Verify your shipping address 2. Look around the delivery location for your package 3. Check if someone else received the delivery on your behalf. If you have requested for your package to be shipped to your office, kindly check in your office mailroom or with your colleagues. If your package is shipped to a residential location, check with your family members. 4. Check your mailbox or the location you receive mail. If you are unable to locate your package after doing all the above, kindly contact our care team through whatsapp at 8922 0083 (no calls) or getrepublicCS@gmail.com.

 

Can I exchange or return my item?

Unless your item is found to be damaged, or if the wrong product has been delivered, we apologise that there will be no returns or exchanges. Please contact us at getrepublicCS@gmail.com with your order number and pictures of the damaged item for auditing purposes.

 

How can I get a refund?

Refunds will be reviewed on a case by case basis. You may request for a refund by sending an email to us at getrepublicCS@gmail.com if it is due to: (1) Delay in delivery by events outside our control (2) Items are damaged upon receipt (3) Wrong items received For (2), (3), kindly take a picture of your product(s) and email or whatsapp it to us, together with your refund request and your order confirmation number. Please refer to our Terms of Service for more information about exchanging, returning or refunding your items.

 

Is my information kept private?

Please refer to our privacy policy here.